Something we practice is being straight up.
We tell it straight and communicate with transparency because we truly believe honesty breeds trust, and trust paves the way for customer satisfaction.
And that's our long game. You; your satisfaction.
So in the spirit of straight up, we know we're not the right fit for every business. Some people prefer a more 'off the shelf' type approach to marketing growth, and we champion them in their journey.
We're a little less 'cookie-cutter' and a little more 'how can we work with you to determine exactly what needs to be done and what that looks like.' We're problem solvers at heart.
Below are our primary service offerings
Individual projects are delivery-focused and fit to solve a direct problem. Your business might have no single source of truth data-wise, or maybe all your processes are manual and take forever. Maybe you have no consistent process whatsoever around how someone finds you and buys from you. This is where an individual project - or what we sometimes call ‘growth preparation’ or ‘onboarding’ comes in.
These projects generally go for 3–6 months, and we work with your team to understand everything we can about your business right now, from marketing through to sales to operations and customer service.
We then create a new, easy-to-use and very efficient process for your business and build it on a digital platform, which enables you to scale, grow, and have an always accurate snapshot of how your business is performing. After we’ve built your new fandangle system, we train your team on how to use it.
The second type of offering we have are strategic partnerships. Strategic partnerships - or programs as we call them internally - are ongoing bodies of work where we can focus on the things that will continue to drive growth in your business. They generally happen after we’ve helped clean up your systems and processes and provide a lot of flexibility for the scope of work we do with you. Programs provide access to various marketing, sales, service and rev-ops activities and encompass strategy, implementation, reporting and training.
These programs are ongoing partnerships that span for 12–24 months minimum, with all work being organised into three-month periods, which we call 'epics'. These epics are broken down into smaller bite-size pieces called sprints, which run over a calendar month.
This iterative system lets us focus on frequent value delivery for you and build rapid feedback and continuous improvement. We don't want to get to the end of a job and realise we should have done something different.
We know that some businesses have most things covered but sometimes need a little support - and this is where our tactical support offering comes into place. A lower entry-point cost-wise, our support programs ensure you can get the best output from your digital system.
Our tactical support programs are designed to be flexible and cater to your specific needs. We offer support in three-month periods, with monthly sprints, so you can easily adapt to any changes in your digital system.
Coaching + training
Some companies want to build their internal machine and invest in their team, not an agency.
By combining an in-depth understanding of marketing, sales and customer service with our HubSpot expertise and They Ask, You Answer coaching certification, our coaching and training program develops your team's confidence and ability to radically grow your business with sales and marketing training.
Coaching and training programs generally span between 12–18 months but depend entirely upon how fast you need to equip your team. The faster the plan, the more intensive the training.
What our clients say...
We have been using Synx for almost 12 months now and they have been fantastic. We originally brought them on board to help with our HubSpot implementation and continued to use them for another brand migration - and the projects continue to evolve. The Synx team is very involved and hands-on with an astute sense of strategy. Synx consistently works to understand our business and brand/marketing/sales strategy, has been incredibly flexible along the journey of our migration(s). They are available to help with whatever we need, offer smart solutions to challenges we come across and have been extremely helpful in working to our "evolving" timeframes. Highly recommend.
Charles and the team jumped in and migrated our marketing, sales, CRM and support from Salesforce 🤮and onto HubSpot on what was probably an unrealistic timeline. And they did so with little to no hiccups. Would highly recommend! 👌
Our team have been working with Synx for the better part of 3 years (including a complicated database migration) and they have shown an incredible understanding of not only HubSpot systems but also broader business best practice. They have become an invaluable tool in structuring and implementing our internal processes within HubSpot and have helped our sales & marketing teams continue to reach new heights. The team at Synx is friendly & professional, a true joy to work with. I could not recommend them highly enough.